“When I used this service I didn't have my DX yet. I did not have the use of my hand for months and I felt it was getting worse. My appointment at [my treatment center] was at least a month away and I wasn't sure I could wait that long. You feel helpless going from MD to MD without any answers, this service gave me a sense of control and peace of mind that I could be pro-active while I was waiting to be seen by the specialists at [my treatment center]. I felt I was better informed for my appointment with the medical options I had received.”

Advance Medical plan participant

“Given the information the doctors were given, their opinion was very important. I don't know what would have happened if I didn't find another doctor to go to. The first group did not give any information to work with. The doctor I am seeing now could only give information from one appointment that I had. I wanted to know mainly if the [medication] that was given to me was the correct medicine for me to take. The first group I was with I did not feel comfortable with and I don't think they even cared.”

Advance Medical plan participant

“EMO brings worldwide medical expert knowledge to patients all over the globe. This is a priceless benefit for every single patient. Working with experts from all over the world is a terrific source of highly specific knowledge for the patient but also for every physician in charge of the patient.
PCM helps patient to have a deep and clear understanding of diagnosis and treatment options stated by the Experts, making them more confident with their disease and their choices. EMO and discussion with PCM help patients to trust medical care and to become active team player in their own health decisions. Spending time talking with a PCM is always a great benefit for the patient, resulting in a better comprehension of treatment options, medical key points, and probably leading to a better acceptation of condition and better tolerance to cure and recovery.”

Fabien Ricard, MD Physician Case Manager, Advance Medical

“The case manager doctor was great to work with.”

Advance Medical plan participant

“Dr. Ortiz was fantastic...very helpful and caring.”

Advance Medical plan participant

“I was extremely impressed with Case Manager...he was very polite and explained his role in Expert Medical Opinion. His telephone calls were timely and I felt comfortable communicating my situation with him. He impressed me with his thoroughness and made me feel he was really working on this. I cannot express to you how absolutely impressed I was when I received the [...] delivery of the report and the booklet format it arrived in.”

Advance Medical plan participant

“The coordinating doctor was very proactive and helpful and spent a significant amount of time helping me understand the recommendations and listening to my concerns. This was a rush turnaround as I had a surgery scheduled in 2 weeks when I contacted expert medical opinion.”

Advance Medical plan participant

“I couldn't get a straight answers from the providers I'd seen and was referred to specialist after specialist. These opinions helped in that they raised consistent concerns and provided areas to consider for future treatment. My situation is not clear cut; yet their opinions reached similar conclusions. My case manager, Dr. Ortiz, was fantastic. He listened very carefully, did a great job in pulling the issues together, and he has been diligent in being in contact with me. I have been with [my company] for many years and this service became available to me just when I was losing hope that there was help out there. This input has been invaluable. Many thanks for the outstanding service.”

Advance Medical plan participant

“Advance Medical affords patients and their loved ones an opportunity to receive a patient-centric evidence-based opinion, which is empowering in the shared decision making process.”

Wilfred Mamuya, MD, PhD Clinical Associate Professor, Division of Cardiology, Harvard Medical School, Boston, MA

“Hopefully, this information will help the local doctors better evaluate my situation so we can finally resolve the problem and I can get back to work!”

Advance Medical plan participant

“Case representative was very professional; report was very thorough and complete.”

Advance Medical plan participant

“Advance Medical provides near-immediate access to internationally-renowned medical expertise.”

Nassir Ghaemi, MD Associate Medical Director of Behavioral Health, Physician Case Manager, Advance Medical

“Through my work with Advance Medical, I believe that I am using my expertise to reach more patients. It gives me great satisfaction to know that I can provide this service.”

Elyse Foster, MD Professor Emeritus, 
Cardiology, 
University of California, San Francisco

“Case manager very thorough and pleasant. Report comprehensive.”

Advance Medical plan participant

“Advanced Medical allows patients to seek advice for sometimes complex problems from experts throughout the country without leaving home. As an expert reviewing these cases I hope I have and will continue to offer insights that make an important and lasting change toward answering the patients questions and helping them get directed care for their complex problems.”

Craig Reiss MD, FACC Division Chief of Cardiovascular Medicine at the St. Luke's Hospital Heart and Vascular Institute in Chesterfield, MO an affiliate with Cleveland Clinics Sydell and Arnold Miller Family Heart and Vascular Institute
Professor of Clinical Medicine in the Department of Medicine at Washington University School of Medicine

“Contact was great and very helpful. Report is very thorough.”

Advance Medical plan participant

“Advance Medical and Expert Medical Opinion allows patients from all over the world an opportunity to obtain second opinons from some of the leading experts in the field. From the consultant's perspective, we have an opportunity to help patients from all over the world and to render opinions on some very interesting and/or complex cases.”

K. Daniel Riew, MD Professor of Orthopedic Surgery, Columbia University, Chief, Cervical Spine Surgery & Co-Director, Spine Division,
Co-Director, Columbia University, Spine Fellowship, 
Department of Orthopedic Surgery

“My case worker was very professional and easy to work with. Opinions were timely and informative. This made a hard decision easier.”

Advance Medical plan participant

“I am a licensed marriage and family therapist. I thought all the employees were extremely professional and very caring. I was impressed with the quickness of the results. My situation is very complicated and one expert reassured me my treatment team was handling the situation very well. That was reassuring. The results did encourage my treatment team to try a different option, so that was helpful. I could not be more pleased with the service. It is amazing and excellent.”

Advance Medical plan participant

“Working with Dr Victoria Howe was a pleasure - she is caring and always kept me in the loop throughout the case with comprehensive communication.”

Advance Medical plan participant

“Excellent resource to received a second opinion.”

Advance Medical plan participant

“I was extremely impressed with the thoroughness, promptness and level of medical expertise. Dr Miller did a great job of keeping me informed, and was always available for consultation. Reading the report was a great help to filling in some blanks on my case.”

Advance Medical plan participant

“Being a physician case manager provides a very unique opportunity to allow a patient unlimited access and support from you whether it be through advocacy, emotional support, Medical education or any other number of ways. Most of them have never been given the chance to speak to a doctor for as long as they feel is necessary to really be heard and it is very fulfilling to be able to offer that to them.
Another facet of advance medical that is so important is our ability to provide a sky high overview, in a comprehensive way, of a patient's entire care plan. We have the time and the resources to carefully cull together and review medical records from multiple doctors and specialists that they have seen, which unfortunately is near impossible for their pcp to do in this era of pcp shortages, managed care, and shortened face time with doctors. Often times our physicians have the first and only set of eyes to review a complete medical record since our skilled team is able to efficiently access records that they and their doctors offices have not been able to. In this way we can look at the big picture and so often that is what is missing. And the patients take such solace in knowing nothing has been left overlooked. That alone is one of the major pieces of positive feedback we receive and makes it a pleasure to do!”

Karen Leitner, MD Physician Case Manager, Advance Medical

“Advance medical offers a unique service that aligns patients with experts in specific fields who review information and records the patient has submitted in order to provide a comprehensive review of their diagnostic and treatment management, as well as answer questions, provide medical references or even clinical referrals when appropriate.”

Alan L. Buchman, MD, MPH Former Professor of Medicine and Surgery, Northwestern University, Feinberg School of Medicine, Chicago, ILDirector, Center for Gastroenterology and Nutrition, Skokie, IL

“I got what I wanted.”

Advance Medical plan participant

“Dr. Walsh has been very dedicated to this case and very supportive. This has been very helpful and valuable to us.”

Advance Medical plan participant

“Your organization and the doctors involved are highly professional and did an amazing thorough and detailed job.”

Advance Medical plan participant

“It was great having a doctor to tell my story to and bounce ideas off of.”

Advance Medical plan participant

“Advance Medical has been a terrific group to work with. They are prompt, courteous, organized, their case summaries are detailed yet concise and have all the information, and the physician selection is perfect.”

Satish Rao, MD Professor of Medicine 
Director, Division of Gastroenterology/Hepatology 
& Digestive Health Center, 
Augusta University

“Thank you again Advance medical. You have no idea how much I appreciate get the expert opinion of Dr. Levin. I so desperately wanted to know more about my spinal stenosis . What disks were involved, what other problems were noticeable, how long an operation would take and what risks and complications were involved. [My original treatment center] neglected to inform me about all the information that I longed for. They just sent me to get a spinal for the excruciating pain in my right leg and to physical therapy to strengthen my back.”

Advance Medical plan participant

“Our Physician Case Manager was absolutely the best. She made us feel so comfortable, and was very professional. All our questions were finally answered. We felt so lucky to have this service!”

Advance Medical plan participant

“Hopefully I won't have to use this option again, but it is an excellent benefit to have available. The level of qualified doctors that the program uses is exceptional.”

Advance Medical plan participant

“When you have concerns about your diagnosis, your prognosis, or the range of treatment options available to you — that is the time to ask for more information. An Expert Medical Opinion provides checks and balances of all the medical information that impacts your care.”

Theodore Steinman, MD Clinical Professor of Medicine, 
Harvard Medical School, 
Boston, MA

“Excellent medical data and patient summary from which to formulate a consultation.”

Paul Lambert, MD Professor and Chair, 
Otolaryngology Head & Neck Surgery, 
Medical University of South Carolina

“Advance Medical is a remarkable service that provides its clients a powerful way to evaluate the diagnostic and therapeutic aspects of their care.”

Edison Miyawaki, MD Associate Neurologist, Brigham and Women's Hospital, Boston Assistant Professor of Neurology, Harvard Medical School

“We are privileged beyond belief when I think of the limited number of kids around the world who have access to such costly clinical trials.”

Advance Medical plan participant

“Expert opinion greatly exceeded our expectations, and led us to change direction in the care plan for our daughter. Dr. Jennifer Joe was exceptional.”

Advance Medical plan participant

“Advance Medical allows a patient to obtain comprehensive information that they otherwise would not have the ability to obtain due to geographic or financial limitations.”

Mihran Naljayan, MD Physician Case Manager, Advance Medical

“I thoroughly enjoyed working with Dr. Joshua Penn. He was very knowledgeable and made me feel he would do whatever necessary to put my mind at ease.”

Advance Medical plan participant

“Patients may not always have access to appropriate experts when seeking a second opinion. Advance Medical allows for patients worldwide to obtain high-level consultation without leaving their homes. I always enjoy sharing my opinion and integrative oncology recommendations because I know I can offer the patient lifestyle and supplement information that they may not otherwise obtain. Giving cancer patients things that they themselves can do as part of their treatment regimen empowers them to feel more active and involved in their care.”

Donald Abrams, MD Chief, Hematology-Oncology, 
Zuckerberg San Francisco General,
Integrative Oncology, 
UCSF Osher Center for Integrative Medicine,
Professor of Clinical Medicine, 
University of California San Francisco

“The Physician Case Manager maintained a consistent level of communication with me throughout the review process until closure. She set realistic expectations, her explanations were clear and feedback regarding timing of the process was shared with me. This was greatly appreciated.”

Advance Medical plan participant

“Dr Reynolds was the absolute best doctor you could have assigned to me. I can't say enough about her expertise, kindness, and thoroughness. She is so genuine. I felt like she was seriously concerned about me and my well-being. She gave me her opinion and helped me interpret the reports. I started to tear up at the end of our call today because it felt like she was worried about me...almost like a parent. I felt like I had a good plan going forward and she asked me to keep her posted on my upcoming surgery. It meant everything to me to have someone care that much and to also give me direction on what to do next.”

Advance Medical plan participant

“I am very happy I contacted your company and received your service. I am very appreciative for the expert opinions as well as the case manager helped me a lot and gave me a peace of mind.”

Advance Medical plan participant

“I was able to get all my questions answered. I was provided with information to make more informed decisions as well as be prepared to ask specific questions of my treating physicians.”

Advance Medical plan participant

“I very much enjoyed working with my case manager — very helpful, very informative and caring.”

Advance Medical plan participant

“What a valuable resource when a serious medical situation arises! This service allowed us to get 2 additional expert opinions about my husband's serious illness without the emotional and financial investment of traveling to other cities. It also eased the minds of family members that the course of treatment he was receiving was the correct one!”

Advance Medical plan participant

“My case manager was wonderful and because of the report I have an appointment with a gastroenterologist who specializes in c-diff. When I see him I feel like I'll be able o ask him specific questions that deal with my illness.”

Advance Medical plan participant

“Excellent benefit. I plan to use this service again in the future and highly recommend it. Case manager was excellent - listened to all of my concerns and explained the medical details related to the report. I had the opportunity to solicit advice and feedback from experts free of charge. The selected experts were highly rated within the specific area. Thank you for this wonderful service.”

Advance Medical plan participant

“There is no other place in medicine where I am allowed unlimited time to work with patients. To really listen to them, to speak with their families. This is why I went into medicine. Advance Medical gives me this opportunity.”

Heather Towery, MD Medical Director, Advance Medical

“It was wonderful having someone willing to take a second look at the tests behind the scenes while we dealt with risk reduction.”

Advance Medical plan participant

“Excellent benefit, get the word out and I'm certain it will be used more.”

Advance Medical plan participant

“I can offer my management suggestions in cases similar to what I see every day in my field. I know that many of the patients may benefit from this process.”

Bennie R. Upchurch, MD Clinical Associate Professor of Medicine
, Ohio State University School of Medicine
, Director, GI Bleeding Program,
Ohio State University Medical Center, 
Columbus, OH

“I love reviewing expert reports with clients, explaining specific treatments and clarifying recommendations. It is so satisfying when a patient has a clearer understanding of their plan and can play a more active role in their health care.”

Christine Cochrane, MD Physician Case Manager, Advance Medical

“Service was very prompt and our case manager was pleasant to work with. The final report is really nice to have as a record and for the recommendations.”

Advance Medical plan participant

“I appreciated having this service, especially when my primary care doctors were being unhelpful in treating my condition. In the end I came to the same conclusion as the report, but it was helpful to have an expert opinion supporting my decision.”

Advance Medical plan participant

“Great service.”

Advance Medical plan participant

“Due to advances of modern medicine we are able to successfully manage and treat variety of medical conditions. However, at times patient can feel that they need more information or seek second opinion to help empower them in making the right choices. As a consulting medical expert I feel privileged that I can help patients obtain second opinion.”

Natasa Janicic Kahric, MD Associate Professor of Medicine, 
Georgetown University Hospital

“Our case manager, Dr. J. Thompson, was absolutely fantastic! From the first phone call she put me at ease, being both professional and genuinely concerned. She was remarkably insightful, gleaming the necessary medical information from our conversations. Our family is very grateful for Dr. Thompson's help.”

Advance Medical plan participant

“Our heartfelt thanks to you for the support to make this happen in such a short time.”

Advance Medical plan participant

“I believe that Advance Medical helps give parents peace of mind that they are doing the best that they can for their children who are at times, facing life-changing illness.”

Debra Shah, MD Physician Case Manager, Advance Medical

“This is such a great service...my only complaint would be that I didn't know about it sooner. I heard from a co-worker whose child is battling cancer. It may have been more helpful to have had this at the beginning but never knew it existed.”

Advance Medical plan participant

“Great follow up, very customer service oriented.”

Advance Medical plan participant

“I would highly recommend this service to anyone wanting expert medical opinions regarding their health. I've been telling everyone in my company how fantastic this service is! Thorough and both physicians had an understanding of my sisters bipolar and working with Dr Wang was a pleasure. She offered me help in every way. I had meniscus surgery a few years back which I'm regretting now. Wish I had consulted Advance at that time unaware of such a valuable benefit offered by my company [...] at that time.”

Advance Medical plan participant

“I am very happy that my employer offers this service which makes a difference in an adverse situation like cancer.”

Advance Medical plan participant

“My most important input occurs when the advice that has been given the patient seeking a second opinion is not in line with current best practice recommendations.”

Julian Aroesty, MD Associate Clinical Professor of Medicine, 
Harvard Medical School, 
Boston, MA

“Experience started out well but long time to receive results. I know they said they had trouble getting records. Also some of my questions were not addressed.”

Advance Medical plan participant

“It is indeed a moment of victory along this roller coaster journey.”

Advance Medical plan participant

“Since going through this wonderful experience with Advanced medical I have suggested it to two other people who were a bit confounded with their current situation or that of a loved one.”

Advance Medical plan participant

“Advance Medical gives patients top notch expert advice on diagnosis and treatment but more importantly engages them in their healthcare decisions which benefits their health outcomes tremendously.”

Heather Alker, MD Physician Case Manager, Advance Medical

“I would like to thank Joshua Penn for his courteousness, professionalism and demeanor in dealing with the intricate details of my case. Despite my concerns, the most frustrating part of all was never having anyone truly listen and work with me as a partner in trust. I felt comfortable dealing with Joshua from day one. And, never once did he leave me hanging or make me feel any detail I provided was irrelevant. That was probably the most significant for me overall. Furthermore, I would highly recommend this amazing group approach over a 2nd opinion. This method by far outweighs a second opinion. Just knowing a group of highly trained professionals mulled over my case with such attention to detail and came to the same or similar conclusion is reassuring. Thank you again Joshua for hearing my cries in the dark and for the amazing work you and your medical team did to assist me. Please thank each of them personally for me. May God richly bless you all for helping.
”

Advance Medical plan participant

“Advance Medical is an important tool for patients/employees who want a better understanding of their illnesses and the corresponding management/treatment. As Case Physician managers, we are here to guide the patients on what specific questions to ask about their medical problems as well as to help them make an informed decision when it comes to their health.”

Kristofferson Lee, MD Physician Case Manager, Advance Medical

“Advance Medical is a guiding light to patients who feel lost in a system of superficial evaluations. It allows me to help people who, in general practice, do not have a place to turn to.”

Alberto Sobrado, MD Physician Case Manager, Advance Medical

“This is an amazing service provided to the clients to give information on their medical conditions as well as advice for treatment and/or managment. I only hope that my comments and explanations are helpful.”

Ruth L. Bush, MD, JD, MPH Vice Dean for Academic Affairs and Vice Dean, Bryan/College Station Campus, Professor of Surgery, Academic Affairs, College of Medicine, Texas A&M

“I would say the most important thing is providing the information what the patients want and providing it when they need.”

Yongmin Choi, MD Physician Case Manager, Advance Medical

“Being able to provide medical opinions to patients all over the world to help them make important decisions quickly and efficiently.”

John Chi, MD Neurosurgeon, Brigham and Women's Hospital, Harvard Medical School

“Answered all of my questions and directed me to the correct resolution.”

Advance Medical plan participant

“Good communication with Dr. Lee and reports were thorough.”

Advance Medical plan participant

“I am very satisfied with the Second Opinion process. It was prompt. Very detailed. I even got clarification and responses to my followup questions quickly even though it was the holiday season. Very thankful for the service.”

Advance Medical plan participant

“This was a very user-friendly and informative process. I hadn't realized that I was going to get a 3rd opinion in addition to the 2nd. That very much helped to reinforce the findings for me.”

Advance Medical plan participant

“For me it was much better than going to another doctor for a second opinion. I appreciate the time and detail paid to my condition. I might have just settled for my first doctor’s surgery recommendation if I hadn't had this assessment.”

Advance Medical plan participant

“I feel that we can help patients understand their medical condition and the treatment options they have.”

Mario Gonzalez, MD Professor of Medicine 
Director, Clinical Electrophysiology 
Penn State University

“I was very impressed with how this program worked.”

Advance Medical plan participant

“I'm thankful for this entire process. It told me what my condition is, answered other questions I had, helped assist other doctors in my care / treatment, and told me that a form of treatment I'd already started on was in fact exactly what I need to get better. I will definitely recommend this program to anyone I feel like could benefit from it. From start to finish I've worked with a great Physician Case Mgr, Dr Seth Schonwald! He was very understanding, kind, and made sure that I understood exactly what was going on and what the report was saying. This entire process has been positive! Thank you to all that were involved!”

Advance Medical plan participant

“Advance Medical offers patients the opportunity to readily receive consultative advice from highly expert subspecialists. This avenue may be especially valuable to patients residing in locales where it is difficult to access locally second medical opinions.”

David Trentham, MD Associate Professor of Medicine, 
Former Chief of Rheumatology, 
Beth Israel Deaconess Medical Center,
Harvard Medical School

“The process was very smooth and swift. I thought the advice was well researched, credible, helpful and timely.”

Advance Medical plan participant

“I have enjoyed working for Advance Medical as an expert consultant for the past decade.This past year, my wife developed a serious medical problem and so the tables were turned when I turned when I asked them for advice. Their response was prompt and exceedingly helpful.”

David Miller, MD Associate Clinical Professor of Ophthalmology, Ret. Harvard Medical School

“This benefit was truly surprising and unique. It was truly important in the process of decision making for me.”

Advance Medical plan participant

“Case Manager was a complete professional while still being very personable. Over all a very pleasant experience considering the circumstances.”

Advance Medical plan participant

“Being a consulting expert with Advance Medical allows me to reach out to more people and help answer their questions.”

Liviu Klein, MD Director, Mechanical Circulatory Support and Heart Failure Device Programs,
Associate Professor of Medicine 
Division of Cardiology, 
University of California San Francisco

“Working with Aimee Nussbaum was great - she listened closely and provided great feedback. I got two additional opinions - which were wildly different from each other. While this might seem confusing, I was relieved that my issue was not a matter of consensus. It was empowering to know that there was room for disagreement and that there may be some gaps in many physicians' knowledge about the issue.”

Advance Medical plan participant

“Advance Medical provides patients with state of the art medical opinions in a manner the patients understand, therefore optimizing expert medical care and preventing unnecessary Health Care over utilization.”

María-Carmen B. Wilson, MD Clinical Professor of Neurology, University of South Florida College of Medicine, Tampa, FL, Medical Director, Pain and Headache Center, Tampa General Hospital, Rehabilitation Center, Tampa, FL

“This service is an outstanding resource. It's hard enough going through medical situations that are not easily resolved. It's helpful to gather the opinions of other specialists not necessarily in the local network. Providing the additional support is more invaluable than you could ever know.”

Advance Medical plan participant

“Advance Medical has given me the incredible opportunity to spend quality time with oncology patients. I cherish the ability to provide support, empower them with knowledge about their illness and what to expect, and to help them navigate what is often the most vulnerable and frightening experience in their health to date: a new diagnosis of cancer.”

Kerry Reynolds, MD Associate Medical Director of Oncology and Program Director of Oncology Virtual Medical Home, Physician Case Manager, Advance Medical

“Working for Advance Medical is truly special. We are able to reach out to people who often have limited medical resources, and connect them with innovators in medicine who can guide their care. It allows a unique bond between physician and patient that is unparalleled in typical clinical medicine. I am priviledged to really get to know and understand my patients’ needs and establish real relationships.”

Barbara Walsh, MD Physician Case Manager, Advance Medical

“My physician case manager was thorough explaining the course of events. She was prompt in gathering the info regarding my case and getting it to the experts. She communicated when she said she would. The reports from the experts were very comprehensible for a lay person. Totally grateful to have this service available to me.”

Advance Medical plan participant

“My Case Manager, Dr. Cochrane is very helpful. She takes the time to explain my situation and made it easy to understand. She continues to keep me informed of the progress of the final report.”

Advance Medical plan participant